Working with Moving Companies

Last year over 10,000 complaints and lawsuits were filed against moving companies.  Unfortunately, it is evident that this part of your move demands thoroughness and planning.  I will attempt to give you the “basics” , but I do suggest you consult several sources such as:  www.protectyourmove.gov (1-800-832-5660)     or     www.ethicalmovers.org . 

- From “ www.protectyourmove.gov ”:

 1.)  Get a written estimate from several movers.

          The estimate should be based on an actual inspection of your household goods.

2.)  Make sure the mover has insurance and is licensed by the proper   authority.  For moves from one State to another, a U.S. DOT number is issued by FMCSA.  You can double-check a mover’s license on www.protectyourmove.gov . 

3.)  Remember your priorities when choosing a mover.

          If you hire a mover based solely on the cheapest price, you may be sacrificing other things that are actually more important, such as getting your possessions moved and delivered on time.  And remember, movers are required by law to deliver your goods for no more than ten percent above the price of a non-binding estimate.  This is known as the 110 percent rule.

4.)  Do your homework.

          Read “Your Rights and Responsibilities When you Move,” a booklet from the Federal government that your mover is required to give you if you are moving from one State to another.  This booklet also has information you’ll need if your goods are lost or damaged during the move.  Finally, check the mover’s complaint history with local consumer advocacy organizations, such as the Better Business Bureau.